RETURN POLICY

EXCHANGES AND RETURNS OF PRODUCTS

If you need to return or exchange your order for any reason, we're here to help!

We offer free returns or exchanges within 30 days of receiving the order. You can return the product in exchange for a voucher, a different product or a direct refund with the original payment method.

We ask you to take note of the following exceptions to our return and exchange policy:

  • Personalized items are final and cannot be returned or exchanged
  • Returned items must show no signs of wear and must be returned in their original packaging

To initiate a return or exchange, complete the following steps:

  1. Write to us at info@mountainshield.eu indicating the order number
  2. Choose the products you wish to return or exchange from your order
  3. Send the products by courier to: Campari World Srl, Via casale 20, 43035 Felino (Parma)

Additional Infos:

  • Once we have received the products we will proceed to refund or exchange the products in question
  • The refund affects the price of the product, the shipping costs remain the responsibility of the customer

For further questions and information contact us by email on: info@mountainshield.eu